Teams quick tip: the case of the missing Teams meeting add-in

A few months ago, the ability to schedule a meeting in Teams directly was made available in Outlook, and it’s been a wonderful thing.

What you see in the calendar view in Outlook is options for both Skype Meeting and Teams meeting, as well as in the New menu dropdown when in the inbox view:

I had a short moment of panic when I could no longer see the ability to schedule a Teams meeting, as it had disappeared from Outlook:

I compared my desktop against my Surface Pro and found that they had slight variations in build numbers for both Outlook and Teams so I thought that perhaps a bug had been introduced in a newer build on my desktop. I started checking for missing add-in DLLs, registry keys, scouring the web for blog posts, etc.

Then, Office on my Surface went through some updates and Outlook restarted, and presto: the Teams button was missing too!

Long story short, by process of elimination I found that:

  • If Teams is signed in to your home tenant/account when Outlook opens: the Teams Meeting option is there
  • If Teams sign signed into an external tenant/account when Outlook opens: the Teams Meeting option is not there

I suspect for the average user while Teams is somewhat still new in many organisations this is not an issue as users will reside in their home tenant/account.

However in the scenario where a user is in an external network, shuts down their computer at the end of the day, and comes back in the next day: Teams will join back into the last tenant/account is was connected to, and therefore Outlook won’t show the Teams Meeting add-in. To get this functionality back the user will need to switch back to their home tenant/account, restart Outlook, and then the button will be back.

That being said, hopefully as more people move to using Teams as their primary communication and collaboration tool this will be less of an issue as users will schedule meetings directly from the Teams interface (connected of course to their home tenant/account).

Learn how to have professional organisation-wide signatures with Office 365, while you have a coffee

Many organisations I work with still use Outlook as the place where signatures are applied. The problem with this approach is that approximately 40% of emails are done on mobile devices these days – in which case no signature is applied.

I’ve written previously about Exclaimer Cloud for Office 365 as my preferred solution, but thought it would be worthwhile actually creating a video showing how quick and simple it is to set up. It’s so fast, you can do it while drinking a coffee. The video is only 7.5 minutes, so check it out: