Standard Change Requests
A Standard Change Request is one that does not require approval. A Service Request can be submitted and will be acted upon without requiring further approval or escalation.
BPOS (Suite)
Change Windows Live ID Associated with BPOS Subscription
Exchange Online
Enable Exchange Online journaling
Enable external (server-side) mail forwarding
Enable POP connectivity
Reconnect disconnected mailbox
Enable multi-tenant BES service
Add/Remove/Reset Blackberry device
Wipe Blackberry device
Add or modify standard BES policy
Add custom footer or disclaimer to outbound emails
Increase conference room mailbox size
Convert universal distribution list (DG) to universal security group (SG)
Grant “Send-As” Permissions
Hide Specific Distribution Lists and/or Contacts
Customize Active Sync Policy (Enforce PIN)
Disable ActiveSync
Forefront:
Deploy x-header to bypass FOPE/BPOS spam quarantine
Add or modify FOPE policy
Grant limited access to FOSE Admin Center
Microsoft Online Platform
Populate companyname attribute
Increase AD sync object limit
Set password to never expire
SharePoint Online
Recover deleted SharePoint site collection
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Non-Standard Change Requests
A Non-Standard Change Request will require some type of escalation and approval. Generally, approval will be based on:
* 500 seats purchased
* OR a late stage Comphot Case
* OR Siebel Stage 60% or higher
If a customer does not meet these criteria, or if the requested change is not in the Non-Standard Change Request list there will be an escalation process (TBD).
BPOS Technical Product Management (TPM) and Service Management meet twice weekly (currently Tuesday and Thursday) to triage all change requests.
BPOS (Suite)
Manual Domain Verification (Without creating CNAMEs) VERY COSTLY – EASE OF USE IS NOT A JUSTIFICATION
Exchange Online
Add or modify custom BES policy
Disable Outlook Web Access (OWA)
Retention Policies
Enable IMAP connectivity
Forefront:
Request FOPE report
SharePoint Online
Offboard SharePoint Online data
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Change Requests Currently Not Allowed
These requests are frequently asked and currently not allowed..
Grant full access to FOSE Admin Center
Request audit log detail
Loryan,
You should add to this list that TLS can be enforced between BPOS and an external smtp namespace. Some customers require this, e.g., mail going to their bank.
Loryan,
In addition to being able to request TLS via a Service Request, POP enabling and setting up a mail forward are now self-service. (These can still be done via Service Request, but not users have the option.
Thanks,
Dan