As a regular user of Lync Online I often host meetings for prospective customers and with external organisations that don’t have Lync working for them (trust me – I’m working on it).
When scheduling an online meeting Lync is great in that it inserts the conference details into the message body – making it simple for guests to join.
The problem is that many people when joining a meeting with opt for the web client (aka Lync Web Access). While it’s light and easy – the web client doesn’t allow voice or video. This can make a presentation or demonstration fall flat on its face.
It has been my experience that even if you tell someone to go back into the conference, download & install the Lync Attendee client when prompted – sometimes there may still be issues connecting in with the client. This makes going back to using the web client more difficult as the browser will automatically try to fire up Lync Attendee.
This can cause a significant delay when trying to kick off a conference, and leaves the remote parties frustrated.
The fix? Ask the conference guests to install the Lync Attendee client BEFORE they try to join.
Just past the following text into your meeting invites:
Please download the Lync Attendee from here beforehand:
Trackback from your site.