19 Apr.

Explaining the higher cost of Office 365 in Australia

Regularly at partner forums and events run in Australia by Microsoft or Telstra a common issue is raised – the fact that Office 365 costs substantially more in Australia than in Singapore (where we share a data centre with the locals) or the US (where our dollar has a higher value than their own).
Telstra is often blamed for the price difference with what is commonly known in Australia as the “Telstra Tax” (basically paying a higher rate for something via Telstra because you can’t buy it elsewhere).
While I did a minor in banking & finance at university I am not an expert on macroeconomics and defining pricing on products that affect a nation.

The comments usually coming from partners that don’t transact many Office 365 licenses is that the pricing is ridiculous and that Telstra has no right to charge such ridiculous margins.
As you can imagine because Telstra is the largest and oldest telco in the Australia, so therefore people love to hate it.
Personally I neither love or hate the company. It’s a company made up of human beings that are not directly responsible for the issues I may have with the price of Office 365.
There are good and bad points to dealing with them, as you would expect there would be in dealing with any international company that provides a diverse range of products which cater to organisations of all shapes and sizes (including regular individuals).
I’m simply a realist. I built my business (Paradyne) around Office 365, and by extension Telstra (due to them being the exclusive syndication partner in Australia).

Like many Microsoft partners I agree that the price of Office 365 is substantially high when compared to that of the rest of the world. I have to explain this to about 10% of prospective customers that I speak to.
The difference between myself and many of the other partners “selling” Office 365 is that I can explain why the price is higher using logic and reason… and facts.
How did I get these facts? I asked. They made logical sense to me.

Some people may think that my latest article in BoxFreeIT is kissing Telstra’s a$$.
Others might allude to the fact that I was paid by Telstra to write it.

So then why did I write it? In the hope that some people might actually read it and understand, perhaps spend less time talking foul about a company that’s not necessarily to blame.
Money isn’t everything. You want Office 365? Pay the listed price for it and get on with your job.

Read the article at BoxFreeIT here: http://www.boxfreeit.com.au/Blog/why-australians-pay-double-for-office-365.html

UPDATE: There have been many comments on my BoxFreeIT article about a range of topics, unfortunately it seems that many of the readers are combining frustrations over the lack of price drop for Office 365 with the higher price they pay anyway through Telstra. Sticking to the point that Office 365 costs more in Australia regardless of Telstra it was quite timely that The Daily Telegraph published an article discussing the fact that Australians pay more for most pieces of software regardless of vendor. You can read more here: http://www.dailytelegraph.com.au/news/sydney-nsw/does-not-compute-how-aussies-are-being-ripped-off-over-it/story-e6freuzi-1226335639506

 13 Jan.

SharePoint is NOT a file system

I wrote an article a few months ago that appeared in Australian Reseller News about what Microsoft partners need to think about with SharePoint Online as quite commonly I heard them refer to it as a file storage or document management system. You can read the article at the ARN website (annoyingly the cut it short due to word count limitations and damaged the context and ending).

Quite often when speaking with prospective customers they tell me about their gigabytes of data dating back many years, and so when the topic of storage space in SharePoint Online comes up they immediately find the storage limitations and pricing unattractive. So each time I go through the process of educating them about that SharePoint is not a file system, and that SharePoint Online is the same as raw disk services such as DropBox, Box.net and myriad of other services popping up every 5 minutes.

So I sat down and re-wrote the article to be more aimed at customers, looking back at their IT partners. You can read it here at BoxFreeIT.